Legal & Compliance
The terms behind the trade.
Born in Canada. Served to the world — under policies written for international supply.
Overview
One place for every policy.
This centre holds the policies governing use of the Icebrook website, the supply of Icebrook products to trade partners, and the standards Icebrook applies to conduct, product safety and the supply chain.
Product specifications, documentation and availability may vary by product and market. Regulatory requirements are assessed for individual destination markets.
Privacy & Website
How the website works and how personal information is handled.
Privacy Policy
How Icebrook collects, uses, shares, transfers and protects personal information.
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Cookie Policy
The categories of cookies used on this website and how to change your preferences.
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Terms of Use
The terms that apply to your use of the Icebrook website.
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Accessibility Statement
Our commitment to an accessible digital experience and how to give feedback.
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Commercial Terms
The framework applying to quotations, supply, delivery and claims.
Terms & Conditions of Sale
The B2B framework applying to quotations, orders, delivery, claims and international transactions.
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Shipping & Delivery
Domestic and international shipment handling, freight, customs and delivery inspection.
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Returns, Refunds & Damaged Goods
How claims are handled for a consumable packaged beverage product.
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Corporate Standards
The standards Icebrook applies to conduct, product safety and the supply chain.
Product Safety & Product Concerns
How to report a product concern and how Icebrook responds.
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Sustainability
A restrained account of packaging, sourcing, transport and supplier responsibility.
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Supplier Code of Conduct
The standards Icebrook expects of suppliers, co-manufacturers and service providers.
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Anti-Bribery & Anti-Corruption
Icebrook's position on bribery, facilitation payments, gifts and third-party representatives.
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Sanctions & International Trade
How sanctions, export controls and destination requirements affect international transactions.
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Responsible Supply Chain & Modern Slavery Statement
Our position on forced labour, child labour and human trafficking in the supply chain.
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