Privacy Policy

Information we collect

We collect information you provide directly and information generated automatically when you use the website.

• Contact-form submissions
• B2B and wholesale enquiries
• Distributor and importer applications
• Customer and trade-partner contact records
• Business contact information such as company, role and country
• Website analytics and usage information where consent has been obtained
• Cookies and similar technologies
• Device, browser, approximate location and referral information
• Marketing communication preferences

Purpose of processing

• Responding to enquiries and commercial requests
• Assessing distribution, wholesale and hospitality opportunities
• Providing product and documentation information
• Managing customer and supplier relationships
• Operating, securing and improving the website
• Sending marketing communications where permitted
• Meeting legal, regulatory, accounting and record-keeping obligations

Information sharing

Icebrook does not sell personal information. Information may be shared with service providers acting on our instructions, with professional advisers, and where disclosure is required by applicable law or to protect legal rights.

Service providers

We use third parties for website hosting, communications, messaging, analytics and business administration. Service providers are engaged under agreements requiring appropriate confidentiality and security measures.

A current list of processor categories is maintained internally and completed before publication.

International data transfers

Icebrook operates from Canada and works with partners in multiple markets. Personal information may therefore be transferred to, stored in, or accessed from countries other than your own. Where a transfer mechanism is legally required, an appropriate mechanism is applied before the transfer takes place.

Data retention

Information is retained for as long as necessary for the purpose for which it was collected, and thereafter as required for legal, contractual, tax or record-keeping purposes. Retention periods are set out in our internal retention schedule.

Security

We apply administrative, technical and organisational measures intended to protect personal information against loss, misuse and unauthorised access. No method of transmission or storage can be guaranteed to be completely secure.

Your privacy rights

Depending on where you are located, you may have rights in relation to your personal information.

• Access to the information we hold about you
• Correction of inaccurate or incomplete information
• Deletion in defined circumstances
• Restriction of certain processing
• Portability of information you provided to us
• Objection to certain processing, including direct marketing
• Withdrawal of consent where processing is based on consent

Requests are handled in accordance with the law applicable to your situation. We may need to verify your identity before responding.

Canada

Icebrook is a Canadian company and handles personal information in connection with its Canadian operations in accordance with applicable Canadian privacy requirements. Jurisdiction-specific disclosures for Canada are completed in this section before publication.

European Economic Area and United Kingdom

Where the GDPR or UK GDPR applies to a particular processing activity, the legal basis will be one of: performance of a contract or steps taken at your request; our legitimate interests in operating and developing the business; compliance with a legal obligation; or your consent.

Data subject rights of access, correction, erasure, restriction, portability, objection and withdrawal of consent apply to that processing, along with the right to lodge a complaint with a supervisory authority.

Applicability is assessed for each processing activity. This section does not assert that the GDPR applies to all Icebrook processing.

United States

This section accommodates state privacy notices, including California, where Icebrook is determined to be subject to those requirements. Where a state law applies, the corresponding categories of information, disclosure practices and consumer rights will be described here.

No statement is made that a specific U.S. state privacy law currently applies to Icebrook.

Children's privacy

The website is intended for a general and business audience and is not directed to children. We do not knowingly collect personal information from children.

Updates to this policy

This policy may be updated to reflect changes to our practices, technology or legal requirements. The 'Last updated' date above shows the most recent revision.

Contact

Privacy questions and requests can be sent to Info@icebrookcanada.ca.